Raymond Lemke

Yes You Can!

• Are You Solution-Oriented?
• Problem-Solving Through Creatvie Thinking
• Personal Accountability
• Can You Afford Negativity In The Workplace?

Sales

• The 80/20 Rule
• The 20/50/30 Rule
• Customer Service
• Goal-Setting

Empowerment

• Approach To Quality Serivce*
• Comminication Skills: The Magic of Rapport

*Raymond has attended two Disney Schools in Orlando, Florida: The Disney Approach to People Management and The Disney Approach to Quality Service. He shares some of the information that he has learned.

Multi-Day Seminars

During the "open time" when Raymond is not presenting sessions, he is available to consult on an individual with any of the program participants. Topic matter does not have to be confined to what is discussed in the teaching sessions. Raymond has a background in consulting.

Benefits:

• Front line personnel participate fully
• Small groups allow Raymond a personal approach
• Reinforcement and follow-through in second session
• Individual, professional, on-site consulting
• Encourages empowerment at every level; creating a synergy within each organization
• Greater awarness of responsibility of customer-service and to co-workers
• Improved attitudes and awarness of the effect we have on others
• An insight on successful new trends across the U.S.
• Information is shared from two Disney Schools - People Management and Quality Service - both of which Raymond attended

Raymond Guarantees:

• The Highest Professionalism
• Flexibility to Meet Your Needs
• Down-to-Earth Delivery
• Solid Preparation
• The Right Balance of Content and Humor